اخلاق حرفه اي و پيامدهاي آن در كاركنان خدمات پس از فروش صنعت خودروسازي (مورد مطالعه ايران خودرو و سايپا)

Business ethic and its consequences for after Sales Servicesʹ Staff In Auto. Industry

Ethics is one of social capital. If ethics doesnʹt find superior position, It may destruct the economics and business at them. Among functional business areas, marketing and sales have been the most criticized functions in ethical frame. After-sales staffs are not under direct continuous supervision; rather, they are under constant pressure to reduce costs and are faced with additional temptations for unethical behavior. Various individual and organizational factors can influence the staff decisions to behave ethically or unethically. One of these determinants is organizational factors that shape business ethical behavior of employees. Organizational factors are reward and punishment system, organizational ethical climate and turnover. Job satisfaction and role conflict was studied as consequences of ethical behavior. To answer the research questions, J 7 ° servicemen of Irankhodro and Saipa agencies were included in the survey and determinants & consequences of ethical behavior were tested using these samples. Result suggests that ethical value, reward and punishment system, organizational ethical climate and turnover are important determinants of ethical behavior. Additionally, a servicemanʹs ethical behavior leads to lower levels of role conflict and higher level ofjob satisfaction.