بررسي ميزان تأثير هوش فرهنگي بر عملكرد وظيفه اي مديران (مورد مطالعه: شعب بانك اقتصاد نوين استان فارس)

Investigation Impact of Cultural Quotient on Managers Task Performance

Cultural intelligence is one of the most efficient tools which helps managers perform their tasks more effectively in various cultural environments. This kind of intelligence is a special ability and proficiency which enables the human to perform his/her tasks efficiently in multicultural situations. In this research, the correlation between cultural intelligence (with its four factors) and managersʹ task performance is assessed. To examine the cultural intelligence; the standard questionnaire of cultural intelligence was used. Furthermore in the case of managerʹs task performance, the questionnaire was used according to Campbellʹs partitioning of managers tasks. The statistical universe of this study includes managers and employees of the branches of EN Bank in Tehran. Stratified random sampling method was used to select managers and performance questionnaire was distributed among all personnel of each branch employees). The results show that there is a positive andmeaningful correlation between managerʹs cultural intelligence and task performance. Especially the correlation between Cultural Quotient (CQ) strategy, CQ cognitive and task performance was meaningful. Also the results indicate that cultural intelligence does not have any significant correlation with managerʹs background and educational certificate. When inspecting the correlations between four aspects of cultural intelligence, the results represent that there is a meaningful correlation between CQ strategy and behavior with CQ strategy and motivation. Moreover, it is found out that cultural intelligence directly influences the managerʹs task performance which is attributed to CQ cognitive and CQ behavior.