بررسي ديدگاه هاي متخصصان و كاركنان نسبت به مولفه هاي مديريت كيفيت فراگير (TQM) به منظور ارائه چارچوب ادراكي براي دبيرستان هاي آموزش و پرورش شهرستان اهر در سال تحصيلي 86-85

Analyzing the Approaches of Experts and Personnel Concerning the Components of Total Quality Management (TQM) in Order to Offer a Conceptual Frame for High Schools of Ahar in the Academic Year 2006-2007

This research was done with the title of examining the staff and expertsʹ view points about total quality management categories in order to represent a proper conceptual framework for high schools in Ahar in 2006-2007 (academic year).This subject was examined with a heterogeneous statistical population of three determined classes including professors, authorities and experts, and managers and assistant managers totaling 217 people and with a sample size of 140 people. This research employed field study (survey), and descriptive and inferential analysis including factor analysis tests and one-way variance analysis as well as SPSS,and a questionnaire including 42 questions with a=0.95 reliability index and also with a validity confirmed by experts, and simple random sampling and stratified sampling method. In the research the need was felt at a very high level (more than 80 percent) for the components of TQM, and on this base a proper conceptual framework has been drawn for TQM in high schools that includes five components regarding their significance: cooperation and participation, education, continuous improvement, customer orientation, and commitment. Furthermore, there wasnʹt any significant difference between the professors, managers and assistant managersʹ viewpoints about the suggested conceptual framework, but there was a significant difference between the two mentioned groupsʹ viewpoints and authorities and expertsʹ views. The first two mentioned groups have estimated TQM for the optimal situations more than the latter group.