ارزيابي عملكرد با رويكرد كارت امتيازي متوازن

Performance Appraisal by Balanced Scorecard Approach

Environmental complexity in the business competitive arena and increasing o customer expectations has increasingly revealed the awareness necessity of organizationʹs strength and weakness and continuous improvement of key measures. Therefore, one of basic concerns of todayʹs organizations is to achieve a comprehensive, reliable and flexible performance appraisal, so that by using it, to attain exact and necessary information by its todayʹs position, and by having future vision, to learn from past errors. An efficient model is balanced scorecard that has strategic view on organizationʹs performance appraisal that besides concerning to financial dimension, appraise organization from three other dimensions of customer, internal processes and learning as well. This paper, while pointing the definition of concept and background of balanced scorecard, proceeds to evaluate the performance of Tbarestan steel company using balanced scorecard model