سنجش درجه نابي با رويكرد مدل تعالي سازماني EFQM و تكنيك هاي تصميم گيري چند شاخصه (مطالعه موردي: صنايع كاشي و سراميك استان يزد)

Designing a Model for Measuring the Leanness Degree Using EFQM Model and MADM Techniques

In todayʹs markets, production systems must satisfy simultaneously productivity, quality, and cost requirements. In these systems managers should focus on managing the flow of production through all the steps that add value to the final product. Lean production as an efficient approach has been presented in the literature of production management for increasing the level of productsʹ quality and decreasing the cost of production. Although this approach is introduced and studied in many of works, but there are still some challenges in applying it. It means that there is not a comprehensive model for assessing and analyzing the lean production in manufacturing firms. This paper tries to present a model that is able to accurately analyze and measure the leanness degree of firms. At first step a hierarchical model for measuring the degree of leanness has been designed. The proposed model applied at the Yazd Tile and Ceramic Industries and the degree of leanness of these industries was measured. Finally, some suggestions for improving the degree of leanness in these industries have been presented. Keywords: Lean production, Leanness degree, European foundation for quality management (EFQM), Multiple attribute decision making techniques, Hierarchical model, Tile and ceramic industries.