ارايه الگويي اثربخش از عملكرد شوراهاي اسلامي شهر(مطالعه موردي: شوراي اسلامي شهر تبريز)

Providing an Effective Model for Optimum Performance of the Islamic Councils of Cities (Case study of Tabriz Islamic City Council)

مقاله حاضر الگويي اثربخش از عملكرد بهينه شوراهاي اسلامي شهر برمبناي تيوري مجموعه هاي فازي ارايه مي كند. در اين پايان نامه شوراهاي اسلامي شهر بعنوان يك سيستم باز سازماني در نظر گرفته شده اند كه داراي چهار نوع فعاليت به شرح فعاليتهاي درون سازماني، ميان سازماني، برون سازماني و فعاليتهاي فردي هستند و مدل ارايه شده در واقع تناسب بهينه بين اين فعاليتها است كه رضايت ذينفعان شوراها (‌مشتري بعنوان گيرنده مستقيم خدمات و جامعه بعنوان گيرنده غيرمستقيم خدمات) را حداكثر مي كند (البته فعاليت چهارم جز و محدوديتهاي تحقيق منظور شده و مورد مطالعه قرار نگرفته است). در مدل ارايه شده ابتدا يك سيستم فازي براي بدست آوردن رضايت مطلوب ذينفعان شوراها (‌خروجي ها) ‌بر مبناي انواع فعاليتها و تركيب اين فعاليتها (وروديها) ارايه گرديده است. سپس انواع فعاليتهاي شوراهاي اسلامي شهر بر مبناي چارچوب نظري موجود و منطبق بر انواع فعاليتهاي اشاره شده احصا شده، با استفاده از ابزارهاي مختلف جمع آوري اطلاعات عملكرد شوراي شهر تبريز بصورت ميزان توجه و تمركز بر روي فعاليتها و رضايت ذينفعان شورا برآورد گرديده است. در انتها براساس الگوي بهينه و عملكرد واقعي شورا شكاف ميان وضع مطلوب و موجود مورد محاسبه قرار گرفته و پيشنهادات لازم براي بهبود وضعيت ارايه گرديده است.

The present article primarily provides an effective model for optimum performance of the Islamic councils of cities according to fuzzy theory. In this dissertation, the Islamic councils of cities have been supposed as an open organizational system which has four main activities as follows: intra-organizational, inter-organizational, extra-organizational and individual activities. In fact, the proposed model is an optimized proportion of these activities which maximizes the satisfaction of council beneficiaries (clients as direct recipients of services and society as indirect receiver of services).(Of course the 4th activity has been assumed as the research limitation, so it has not been studied). In the proposed Model, at first a fuzzy system has been offered for acquiring the favorable satisfaction of council beneficiaries (outputs) on the basis of the types of activities and their combination (inputs); then different types of city Islamic councilsʹ functions have been considered using different tools for gathering the information of Tabriz Islamic Council according to the available theoretical framework and conforming to diverse activities mentioned before have been estimated in the form of the rate of concentration upon activities and satisfaction of clients of the councils. At the end of the present dissertation, on the basis of the optimized model and the real function of the council, the gap between available and ideal situation has been figured out, and finally, suitable suggestions have been offered for the improvement of the existing conditions.