كيفيت خدمات شهري، تعهدات شهروندي و حس تعلق اجتماعي

The Quality of Urban Services, Citizenship Commitment and Sense of Social Belonging

Introduction: Problem statement: “Sense of Social Belonging” is one of the human basic needs which is the outcome of social relationships and may have generally many impacts on social pathologies and specifically on local deviations. The aim of the present study is examining and identifying the relationship between municipality performance and citizenship commitments and sense of social belonging in the neighborhood and also identifying the mediating mechanisms. Method: The method of this article is survey and a self-made questionnaire was used to gather information. The statistical population in this study is Tehran citizens who are over 18 years old and live in the 10 district of Tehran. Regarding the research facilities and limitations, 150 people were selected as the sample and 15 people were assigned to each neighborhood using stratified sampling. SPSS and LISREL were used for data analysis. Findings: Multiple regression was used for data analysis. Findings showed that there is a positive and significant relationship between municipality performance and citizenship commitments and sense of social belonging which may increases informal social control and reduces local deviation in the urban neighborhoods. Discussion: Sense of social belonging is influenced by different factors such as citizenship commitments and the quality of urban services. This sense may be enhanced by planning to improve quality of urban services and citizenship commitments and it may leads to reduction of local deviations