بررسي اثربخشي ارتباطات سازماني مديران گروه‌هاي آموزشي با دانشجويان (مطالعه‌ي موردي دانشگاه شهيد چمران اهواز)

The effectiveness of organizational department managers communications with students

هدف از پژوهش حاضر، بررسي اثربخشي ارتباطات سازماني بين مديران گروه‌هاي آموزشي با دانشجويان از ديدگاه دانشجويان دوره‌ي كارشناسي در دانشگاه شهيد چمران اهواز بود. روش پژوهش، روش آميخته (كمي و كيفي) بود. بدين منظور 240 نفر از دانشجويان سال سوم و چهارم دوره‌ي كارشناسي از دانشگاه شهيد چمران با استفاده از روش نمونه‌گيري تصادفي طبقه‌اي انتخاب شدند .به 210 نفر از آن‌ها پرسش‌نامه داده شد و با 30 نفر مصاحبه انجام گرفت. پرسش‌نامه‌ي مورد استفاده در اين پژوهش، پرسش‌نامه‌ي محقق ساخته بود. روايي پرسش‌نامه با استفاده از روش روايي صوري و پايايي آن از طريق روش آماري آلفاي كرونباخ محاسبه گرديد كه ميزان آن 95/0 بود. ارتباطات سازماني بين مديران گروه‌ها و دانشجويان از پنج بعد (ساختاري، محتوايي، فردي، نهادي و ارتباطات انساني) مورد بررسي قرار گرفت. نتايج نشان داد كه ارتباطات سازماني مديران گروه‌هاي آموزشي با دانشجويان از نظر چهار بعد محتوايي، فردي، نهادي و ارتباطات انساني وكل جنبه‌ها) در حد مطلوب و مورد انتظار (با t-value = 4) نبوده است ولي از نظر بعد ساختاري در حد مطلوب و مورد انتظار (با t-value = 3) بوده است. يافته‌ها همچنين نشان داد كه ارتباطات انساني كم‌ترين و عنصر فردي بيش‌ترين ميانگين را در بين جنبه‌ها داراست.

The main purpose of this study was to investigate the effectiveness of the communication of educational department’s managers with students from the perspective of undergraduate students in Shahid Chamran University of Ahvaz. The method of research was a mixed of one. To achieve this goal by using random sampling, 240 undergraduate students in their Third and Fourth year of study at Shahid Chamran University (SCU) were selected. A questionnaire was given to 210 of them and 30 of them were interviewed. The validity of questionnaire was measured by content analysis method and the reliability was computed by Cronbach alpha (0.95). The Organizational communication effectiveness of department managers and students was analyzed based on from five dimensions (structure, content, individual, organizational, and human communication). The results showed that organizational communication effectiveness of educational departments managers with students. From the perspective of content, individuals, organizational and human communications (t = 4) was not at the optimal level. However a proved to be significant in structural dimension (t = 3). The findings also showed human communications had the lowest mean and individual dimension ranked highest among the dimensions. The findings showed no significant differences between the humanities and non humanities in organizational communication effectiveness of university departmentʹs managers with students, but there were significant differences among faculties. Also, the findings showed no significant difference between boy and girl students in organizational communications dimensions, but significant differences was observed between boy and girl students in human communications dimension. Moreover, findings showed no significant difference between third and fourth year undergraduate students in all dimensions, except for the content dimension.