بررسي شكاف ميان اخلاق سازماني حاكم و اخلاق سازماني كلامي

The Survey of the Gap between Existent Work Ethics and Oral work Ethics

تحقيق حاضر با هدف بررسي شكاف ميان اخلاق سازماني حاكم و اخلاق سازماني كلامي در صنعت هتلداري در هتل هاي بين المللي پارسيان استان مازندران، شامل: هتل هاي پارسيان آزادي رامسر (چهار- ستاره)، و پارسيان آزادي خزر (پنج ستاره)، در تابستان 1393 صورت پذيرفته است. بدين منظور، دو ديدگاه مورد بررسي قرارگرفته است: ديدگاه كاركنان براي سنجش اخلاق كلامي و ديدگاه ميهمانان ايراني براي سنجش اخلاق حاكم. همچنين رابطه ي بين ويژگي هاي جمعيت شناختي و اخلاق سازماني، و نيز تعيين وزن ابعاد اخلاق سازماني از ديدگاه جامعه هاي آماري تحقيق مورد ارزيابي قرار گرفت. جامعه ي آماري تحقيق شامل دو گروه كاركنان و ميهمانان ايراني هتل هاي مذكور است و ابزار اندازه گيري تحقيق، استفاده از دو پرسشنامه يكي براي كاركنان و ديگري براي ميهمانان بوده است. نتايج تحقيق نشان مي دهد كه ميان اخلاق سازماني كلامي و اخلاق سازماني حاكم، در هتل هاي بين المللي پارسيان استان مازندران شكاف وجود دارد و بيشترين ميزان شكاف مربوط به بُعد روابط سالم و انساني و كمترين ميزان شكاف مربوط بُعد ابتكارعمل در كار است.

Organizational ethics in hospitality industry is the most important challenge are facing to it players in this industry; as a matter of fact, hotels can make Competitive Advantage by use of ethics in their activities for themselves and/or fall in deterioration by avoidance from it. This study investigates the organizational ethics gap in the hotel industry in Persian International Hotels of Mazandaran at summer of 1393. For analysis of organizational ethics gap, two approaches were examined; employees’ attitude to measure oral organization ethics, guests’ attitude to measure existent organization ethics also were evaluated the relationship between demographic characteristics of employees and guests with organizational ethics and the weight dimensions of organizational ethics from the perspective of population of the study. Population of the study include tow group, employees and guests of four and five stars’ hotels in west of Mazandaran. Measuring instruments of research were tow questionnaires for employees and guests with reliability coefficient (0.920) and (0.959). The statistical analysis was done by SPSS 22.0 and lisrel 8.8. Consequences of the study indicate that there is gap between oral organization ethics and existent organization ethics in Persian International Hotels of Mazandaran. Also finding depicted that, there are most differences between oral organization ethics and existent organization ethics is related to considerate dimension and less differences related to Initiative dimension. And other finding suggested in the form of Conclusions and recommendations