رضايتمندي جانبازان و خانواده آنان از بيمه تكميلي در دريافت دارو

Satisfaction with supplemental health insurance and pharmaceutical care among veterans and their families

رضايت جانبازان و خانواده آنان در ارتباط با خدمات بيمه تكميلي در دريافت دارو، محل دريافت دارو (فاصله مكاني) و فرايند رضايت از روند دريافت هزينه هاي پرداختي مورد بررسي قرار ‌گرفت. اين پژوهش مقطعي، 1016 جانبازان و خانواده تحت پوشش آنان (والدين، همسر و فرزندان) به روش تصادفي مورد بررسي قرار گرفتند، اطلاعات توسط پرسشنامه محقق ساخته جمع آوري شد. جانبازان بيش از خانواده تحت پوشش خود از خدمت دارو 661 نفر (1/65%) استفاده كرده بودند. ميانگين (انحراف معيار) درصد جانبازي 13/19 درصد با انحراف معيار 3/14 بود. از بين گيرندگان خدمت 747 نفر (4/73 %) داروي خود را از مراكز تحت پوشش بيمه تكميلي تهيه كرده بودند. 269 نفر هزينه پرداخت كرده بودند و 112 مورد (6/41 %) براي دريافت هزينه خود از بيمه تكميلي استفاده كردند. ميزان رضايتمندي زياد/بسيار زياد از خدمت "دريافت دارو" 6/93%، از فاصله مكاني "محل دريافت دارو" 5/82% و از دريافت هزينه پرداختي خدمت "دارو" 5/31% بود. ميزان رضايت از فاصله مكاني محل دريافت دارو در گروه جانباز 25 درصد و بالاتر، كمتر از جانبازان كمتر از 25 درصد جانبازي و خانواده تحت پوشش آنان است(001/0 P < ). نتايج اين مطالعه نشان داد رضايتمندي جانبازان و خانواده آنان از فرايند باز پرداخت هزينه هاي پرداخت شده كمتر از دريافت دارو و فاصله مكاني محل دريافت دارو است.

Objective (s): This study aimed to assess veterans and their families’ satisfaction with received supplementary pharmacy services, pharmacy location (distance) and the process of receiving costs. Methods: This was a cross-sectional study. The study population consisted of veterans and their families, including parents, spouses and their children. Participants were recruited from Veterans and Martyrs Affairs Foundation by random sampling and 1016 veterans and heir families participated in the study. Three areas of satisfaction with the use of supplemental health insurance including pharmacy, location (distance) and refund services were studied. Likert scale was used in order to rate the satisfaction of the respondents. Results: Veterans have been used pharmaceutical care more than their families 65.1% (n=661). Most of the users were male 69.8% (n=710). The average disability rate was 19.13(SD=14.13). Among the study population (n=747) 73.4 % have received their medications by their supplemental health insurance. Of those who had to pay for their prescription (269 cases), 41.6% (n=112) applied for refund from the supplemental health insurance company. The data analysis indicated that participants were satisfied or very satisfied with pharmacy (93.6%), location/distance (82.5%) and supplemental health insurance refund services (31.5%). Veterans with higher disability rate (higher than 25%) had lower satisfaction (p < 0.001). Conclusion: Overall veteran and their families were satisfied. However, the satisfaction with refund services was low.