بررسي اثر استراتژي رهبري خدمتگزار بر عدالت سازماني در بيمارستان شهيد محمد منتظري نجف آباد

The Effect of Servant Leadership Strategy on Organizational Justice in Shahid Mohammad Montazeri Hospital in Najafabad

ﻫﺪف اﯾﻦ ﻣﻘﺎﻟﻪ ﺑﺮرﺳﯽ اﺛﺮ اﺳﺘﺮاﺗﮋي رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار ﺑﺮ ﻋﺪاﻟﺖ ﺳﺎزﻣﺎﻧﯽ ﺑﻪ ﻣﯿﺎﻧﺠﯽ ﮔﺮي ﻣﺘﻐﯿﺮﻫﺎي اﻋﺘﻤﺎد و ﻫﻤﮑﺎري اﺳﺖ. ﺗﺤﻘﯿﻖ ﺣﺎﺿﺮ ﺑﺮ اﺳﺎس ﻫﺪف از ﻧﻮع ﮐﺎرﺑﺮدي، ﺑﻪ ﻟﺤﺎظ ﻣﺎﻫﯿﺖ از ﻧﻮع ﺗﻮﺻﯿﻔﯽ- ﻫﻤﺒﺴﺘﮕﯽ و ﺑﻪ ﻟﺤﺎظ روش ﭘﯿﻤﺎﯾﺸﯽ اﺳﺖ. ﺟﺎﻣﻌﻪ آﻣﺎري ﺷﺎﻣﻞ ﮐﻠﯿﻪ ﮐﺎرﮐﻨﺎن و ﭘﺮﺳﻨﻞ ﺑﺨﺶ ﻫﺎي ﻣﺨﺘﻠﻒ ﺑﯿﻤﺎرﺳﺘﺎن ﺷﻬﯿﺪ ﻣﺤﻤﺪ ﻣﻨﺘﻈﺮي ﻧﺠﻒ آﺑﺎد (475 ﻧﻔﺮ) اﺳﺖ. ﺣﺠﻢ ﻧﻤﻮﻧﻪ ﺑﺮ اﺳﺎس ﻓﺮﻣﻮل ﮐﻮﮐﺮان 220 ﻧﻔﺮ ﺑﺮآورد ﺷﺪ ﮐﻪ ﺑﻪ ﺷﯿﻮه ﻧﻤﻮﻧﻪ ﮔﯿﺮي ﺗﺼﺎدﻓﯽ اﻧﺘﺨﺎب ﺷﺪﻧﺪ. ﺑﻪ ﻣﻨﻈﻮر ﮔﺮدآوري اﻃﻼﻋﺎت از ﭘﺮﺳﺸﻨﺎﻣﻪ رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار ﻗﻠﯽ ﭘﻮر و ﻫﻤﮑﺎران (1388)، ﻋﺪاﻟﺖ ﺳﺎزﻣﺎﻧﯽ ﻧﯿﻬﻮف و ﻣﻮرﻣﻦ (1993) و اﻋﺘﻤﺎد و ﻫﻤﮑﺎري ﻟﯽ و ﭼﻮي (2003) اﺳﺘﻔﺎده ﺷﺪ. رواﯾﯽ ﺻﻮري و ﻣﺤﺘﻮاﯾﯽ ﭘﺮﺳﺸﻨﺎﻣﻪ ﻫﺎ ﺑﺎ اﺳﺘﻔﺎده از ﻧﻈﺮ 7 ﺗﻦ از اﺳﺎﺗﯿﺪ ﺻﺎﺣﺐ ﻧﻈﺮ ﻣﺮﺗﺒﻂ ﺑﺎ ﻣﻮﺿﻮع ﭘﮋوﻫﺶ ﺗﻌﯿﯿﻦ و ﺳﻨﺠﯿﺪه ﺷﺪه و ﭘﺲ از اﺻﻼح ﻧﻬﺎﯾﯽ، ﺗﺎﯾﯿﺪ ﺷﺪ. ﺿﺮﯾﺐ آﻟﻔﺎي ﮐﺮوﻧﺒﺎخ ﻣﺘﻐﯿﺮﻫﺎ ﻧﯿﺰ ﺑﺎﻻي 0/7 ﺑﺮآورد ﺷﺪ ﮐﻪ ﺑﯿﺎﻧﮕﺮ ﻫﻤﺎﻫﻨﮕﯽ دروﻧﯽ ﮔﻮﯾﻪ ﻫﺎ و ﺗﺄﯾﯿﺪ ﭘﺎﯾﺎﯾﯽ ﭘﺮﺳﺸﻨﺎﻣﻪ ﻫﺎ ﺑﻮد. ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ داده ﻫﺎ ﺑﺎ اﺳﺘﻔﺎده از آزﻣﻮن ﻫﻤﺒﺴﺘﮕﯽ ﭘﯿﺮﺳﻮن و ﻣﺪل ﺳﺎزي ﻣﻌﺎدﻻت ﺳﺎﺧﺘﺎري ﺑﺎ ﮐﺎرﺑﺮد ﻧﺮم اﻓﺰار spss و amos اﻧﺠﺎم ﮔﺮﻓﺖ. ﺑﺮ اﺳﺎس ﻧﺘﺎﯾﺞ رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار ﺑﺮ اﻋﺘﻤﺎد داراي اﺛﺮ ﻣﺜﺒﺖ و ﻣﻌﻨﺎداري (0/541) ﺑﻮد و ﻫﻢ ﭼﻨﯿﻦ ﺧﻮد ﻣﺘﻐﯿﺮ اﻋﺘﻤﺎد ﺑﺮ ﻋﺪاﻟﺖ ﺗﻮزﯾﻌﯽ، ﻋﺪاﻟﺖ روﯾﻪ اي و ﻋﺪاﻟﺖ ﻣﺮاوده اي داراي اﺛﺮ ﻣﺜﺒﺖ و ﻣﻌﻨﺎداري ﺑﻪ ﺗﺮﺗﯿﺐ ﺑﺮاﺑﺮ 1/884 ،0/691 و 1/466 اﺳﺖ، ﭘﺲ ﻣﯿﺎﻧﺠﯽ ﺑﻮدن اﻋﺘﻤﺎد در راﺑﻄﻪ ﺑﯿﻦ رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار و ﻫﺮ ﺳﻪ ﺑﻌﺪ ﻋﺪاﻟﺖ ﺳﺎزﻣﺎﻧﯽ ﺗﺎﯾﯿﺪ ﺷﺪ. ﻫﻤﯿﻨﻄﻮر رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار ﺑﺮ ﻫﻤﮑﺎري داراي اﺛﺮ ﻣﺜﺒﺖ و ﻣﻌﻨﺎداري ﺑﺮاﺑﺮ 428/ و ﺧﻮد ﻣﺘﻐﯿﺮ ﻫﻤﮑﺎري ﺑﺮ ﻋﺪاﻟﺖ ﺗﻮزﯾﻌﯽ، ﻋﺪاﻟﺖ روﯾﻪ اي، ﻋﺪاﻟﺖ ﻣﺮاوده اي داراي اﺛﺮ ﻣﺜﺒﺖ و ﻣﻌﻨﺎداري ﺑﻪ ﺗﺮﺗﯿﺐ ﺑﺮاﺑﺮ 2/393 ،0/933 و 1/864 ﺑﻮد، ﭘﺲ ﻣﯿﺎﻧﺠﯽ ﺑﻮدن ﻫﻤﮑﺎري در راﺑﻄﻪ ﺑﯿﻦ رﻫﺒﺮي ﺧﺪﻣﺘﮕﺰار و ﻫﺮ ﺳﻪ ﺑﻌﺪ ﻋﺪاﻟﺖ ﺳﺎزﻣﺎﻧﯽ ﺗﺎﯾﯿﺪ ﺷﺪ.

The objective of this study was to investigate the effect of servant leadership strategy on organizational justice by mediating role of trust and cooperation. This was an applied study from goal view. In terms of nature, this was a descriptive-correlative type and the method was survey. The statistical population consisted of all personnel at different departments of Shahid Mohammad Montazeri Hospital of Najafabad (475 people). The sample size based on the Cochran formula was estimated to be 220 people selected by random sampling. In order to collect information, Gholipour et al leadership questionnaire (2009), Organizational Justice by Nihof and Murman (1993), and Lee and Choi (2003) trust and cooperation questionnaire were used. Face and content validity of the questionnaires were determined and evaluated using the views of seven faculty members related to the subject of the research and confirmed after the final correction. Cronbach's alpha coefficient was more than 0.7, indicating the internal consistency of the items and confirmation of the reliability of the questionnaires. Data analysis was performed using Pearson correlation test and structural equation modeling using spss and amos software. According to the results, servant leadership has positive and significant positive effect on trust (0.541). Also, the effect of trust on distributive justice, procedural justice and interactional justice had a positive and significant effect (0.9691, 1.884, and 1.466). Also, the mediating role of trust was confirmed in the relationship between servant leadership and all three dimensions of organizational justice. Also, servant leadership had a positive and significant effect on cooperation equal to 0.428. The effect of cooperation on distributive justice, procedural justice and interactional justice was positive and significant of 0.933, 2.393, and 86.41; therefore, the mediating role of cooperation on the relationship between servant leadership and all three dimensions of organizational justice was confirmed.