ارائه مدل بومي چابكي سازماني در شركت هاي دانش بنيان

Presenting a Local Model of Organizational Agility in knowledge‐based Firms

امروزه بزرگترين مزيت رقابتي و ابزار موفقيت سازمان ها پاسخگويي سريع به نيازهاي مشتريان مي باشد.نياز هايي كه با توجه به محيط پيچيده، پويا و غير قابل پيش بيني هميشه در حال تغيير مي باشند. بسياري از علماي مديريت چابكي را كليد اين موفقيت مي دانند.از چابكي تعاريف بسياري شده و عوامل مختلفي را براي آن برشمرده اند. در اين پژوهش با مطالعه و بررسي گسترده ادبيات تحقيق و مصاحبه با خبرگان نوزده عامل اصلي چابكي شناسايي شدند سپس اين عوامل با تنظيم پرسشنامه اي در اختيار خبرگان دانشگاهي و متخصصين شركت هاي دانش بنيان قرار گرفت. نتايج آن با كمك تكنيك ديمتل فازي مورد تجزيه و تحليل قرار گرفته و روابط اين عوامل و همچنين شدت تاثيرگذاري و تاثيرپذيري آنها در اين شركتها مورد بررسي قرار گرفت.با بررسي نتايج بدست آمده مشخص شدكه توانايي پاسخ به خواسته هاي مشتريان، توانايي پاسخ به مسائل محيطي وانعطاف پذيري نيروي كار به ترتيب با اهميت ترين عوامل وانعطاف پذيري نيروي كار، انعطاف پذيري فرآيند كسب و كار و متغيرهاي قابليت دانش در مجموع تاثير گذاري شان بيشتر و جزو عوامل(علي) و انعطاف پذيري مدل محصول و سرعت ارائه خدمات و محصولات در مجموع تاثير پذيري شان بيشتر و جزوعوامل(معلولي) مي باشند.

The most important issue in contemporary organizations is dealing with unpredictable, dynamic and ever changing environment. The key to the survival and success of these organizations refers to the power of quick and effective accountability to the changing demands of customers. That's why many scholars recognize agility as the key to success. Many definitions as well as various factors for agility have been considered. In this study, it has been tried to identify main factors of agility by studying the conducted researches and the literature in this area, Due to the increasing importance of knowledge based companies whose existential philosophy is the use of knowledge along with the experience and expertise it was decided to identify agility factors by experts and integrating the opinions of experts and local agents and by the help of FDEMATEL technique to determine the relationship ,the effectiveness and impact of these factors in these companies can be examined. By examining the results from seventeen major factors that has been detected for agility it was specified that the ability to respond to customers' demands, the ability to respond to environmental issues and labor flexibility are the most important factors and labor flexibility and knowledge variables are the most influential factors (the cause) and flexibility of product models and the speed of service and products delivery are the most affected factors (the effect).