Title of article
Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce
Author/Authors
Dawn Iacobucci، نويسنده , , Amy Ostrom، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 1996
Pages
20
From page
53
To page
72
Keywords
Effect of waiting time , Consumer Evaluation , service delivery , Technology-based self-service , New technology-based service , Self-service options , Service Quality , Models of service quality , Attribute-based decision model , Affect-based decision model
Journal title
International Journal of Research in Marketing
Serial Year
1996
Journal title
International Journal of Research in Marketing
Record number
124372
Link To Document