Title of article
Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876
Author/Authors
Karen A. Brown، نويسنده , , Nancy Lea Hyer، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
16
From page
284
To page
299
Keywords
Service profit chain , Harvey , Archeological benchmarking
Journal title
Journal of Operations Management
Serial Year
2007
Journal title
Journal of Operations Management
Record number
190827
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