The Effect of Work Role Ambiguity on Workplace Procrastination: A Research on the Service Industry

The aim of this study is to research the effect of work role ambiguity on workplace procrastination. Work role ambiguity was represented with work method ambiguity, work scheduling ambiguity and performance evaluation standards ambiguity aspects in this study. Workplace procrastination was expressed with behavioral procrastination and decisional procrastination aspects. It was used the survey method at this study and the surveys were administered to employees of the service industry. According to the research results, it was proved that there is a positive and significant relationship between the aspects of work role ambiguity and workplace procrastination. Moreover, it was found that there is a positive effect of work role ambiguity on workplace procrastination.