Title :
Human Factors Considerations in Quality of Service Metrics for Healthcare Delivery
Author :
M. Jeya Chandra استاد مشاور , Andris Freivalds استاد مشاور , Rick Koubek استاد راهنما
University :
Pennsylvania State University
Major :
PhD )Industrial Engineering(
Keyword :
Quality , Human Factors , Service , healthcare delivery , SERVQUAL
