تقييم جودة الخدمات الصحية: دراسة تطبيقية بالموسسة الاستشفائية المتخصصة بالبوني- عنابة

The protection and promotion of health contributes to the psychological and physical comfort of the individual and opens him up in the midst of society, and consequently they constitute an essential factor of economic and social development. The hospital institution was affected by the economic and social transformations that characterized the external environment surrounding it and affected its internal environment, so the quality of services became one of the most important areas in the health sector. In this article, we will try to identify the actual level of quality of health services perceived by patients in the specialized hospital institution in El Bouni, Annaba, based on the dimensions of the quality of health services.