اثر راس المال الهيكلي في اداء الاعمال لقطاع الاتصالات: دراسة تطبيقية في دولة الكويت

The purpose of the study is to investigate the influence of Structural Capital (SC) on Telecommunications Industry (TI) organizations’ Business Performance (BP), through examining the managers’ perceptions regarding significance and potential use of SC indicators to leverage TI organizations’ BP.The study was considered as a causality study, it investigated the effect of independent variables: Systems &Programs, Research & Development, and Intellectual Property Rights on dependent variable i.e. TI organizations’ BP. The study surveyed the managers working at the TI organizations. To approach the aim of the study, practical data were used in the empirical analysis collected from 118 persons out of 500 persons, by means of a questionnaire. Several statistical techniques were used.The results of the study indicated a positive significant Impact of SC on TI organizations’ BP. Through having a stronger SC within TI organizations, the managers can manage and leverage the present SC to achieve further performance improvement in the future. The results also indicated that the managers in TI organizations were almost similar in their preference of the Systems & Programs, followed by Research & Development. Such results suggest that there is a need to adopt a more comprehensive approach to manage all the three types of SC together. However, the Systems & Programs indicators are the most important indicators to distinguish the organizations from one another, followed by Research & Development, while still they have a lot of work to improve Intellectual Property Rights. Keywords: Structural Capital (SC), Systems & Programs (S&P), Research & Development (R&D), Intellectual Property Rights (IPRs), Business Performance (BP), Telecommunications Industry (TI)**.