KARCIOĞLU, Fatih Atatürk Üniversitesi - İİBF İşletme Bölümü, Turkey , ALİOĞULLARI, Zişan Duygu Atatürk Üniversitesi - Sosyal Bilimler Enstitüsü, Turkey

ÇATIŞMANIN NEDENLERİ VE ÇATIŞMA YÖNETİM TARZLARI İLİŞKİSİ

36692

The purpose of the present study is to determine conflict’s subject in the banks in Erzurum and to analyze the relationship between conflict management styles. Conflict management aims to reach pozitive results for personal and organizational development and to prevent negative results. For that purpose, in this study, a questionnaire, which is composed of two scales, namely causes of Conflict and Conflict Management Styles, was applied. A total of 90 employees from government and private bank’s employees completed questionnaires. According to the findings; employees’s demographic characteristics have a positive relationship with conflict management styles that they prefer. The results of this study will analyze the relationship on causes of conflicts and conflict management styles and can lead the way for the future researches.

215

Conflict , Conflict Management , Conflict Management Styles , Causes of Conflict , Problem Solving , Compromising , Avoiding , Accommodating , Forcing

Journal Of Economics and Administrative Sciences, Ataturk University

237