Infrastructure for knowledge of development in a Japanese ICT company

Further functions and enhanced performance requirements made to various information and communication technology (ICT) equipment have improved technical standards and the scale of development in design. Computer aided design (CAD) systems that support those development are becoming increasingly more complicated and extensive than they were several years ago. CAD system engineers have to learn not only software, but also hardware design knowledge to make CAD system. Engineers try to share and utilize knowledge on technologies that they obtain from designers who are participating in development. However, it is hard to share and utilize information due to the increasing fluidity of engineers who are involved in development due to diversified technologies and short-term development. The authors researched the sharing and utilization of development knowledge at an ICT development company that they worked at, and report the current situation that were found from interviews with engineers, and shows the consideration of the future knowledge management infrastructure.