ISO 9000-a perspective on a global quality standard

Author

Cater, D.J. ; Pasqualone, R.G.

Author_Institution

Reliance Electr. Co., Stratford, Ont.

Volume

31

Issue

1

fYear

1995

Firstpage

61

Lastpage

67

Abstract

The development of quality standards currently used in industry was driven by a number of forces. US Government initiated quality programs such as MIL-Q-9858 and MIL-I-45208 were a response to the poor quality of ordnance during World War II. The North American automotive industry developed its own distinct quality program and supplier requirements in an effort to compete with the public perception of superior Japanese quality. The proliferation of the ISO 9000 standards is being driven by expanding world markets looking for a universally accepted and recognized quality program. This paper discusses the history and purpose of the ISO 9000 series of standards, the projected course of the standards, the registration process, and the potential benefits within the supplier customer relationship

Keywords

ISO standards; history; quality control; ISO 9000 standards; development; global quality standard; history; potential benefits; purpose; quality standards; registration process; supplier customer relationship; world markets; Chemical industry; Contracts; Government; ISO standards; Petroleum; Production systems; Quality assurance; Quality management; Standards development; Standards organizations;

fLanguage

English

Journal_Title

Industry Applications, IEEE Transactions on

Publisher

ieee

ISSN

0093-9994

Type

jour

DOI

10.1109/28.363049

Filename

363049