Title :
Cognizant enterprise maturity model (CEMM)
Author :
Harigopal, Umesh ; Satyadas, Antony
Author_Institution :
JP Morgan Chase & Co., New York, NY, USA
fDate :
11/1/2001 12:00:00 AM
Abstract :
Presents the cognizant enterprise maturity model (CEMM). The model provides tripartite usage of calibration, capability assessment and maturity advancement. The entry point is an organizational and departmental profiler that provides relevance measures based on fuzzy multicriteria group decision-making capabilities to key maturity areas (KMAs) identified for the five-level maturity model. These relevance measures allow organizations to weigh and score the KMAs and to nurture the model based on their own experience and on industry experience. Each KMA comes with a set of goals and abilities. CEMM relies on four criteria: (1) cognizant environments, (2) knowledge utilization and leverage, (3) the SEI´s software CMM (capability maturity model) and people CMM, and (4) an adaptive enterprise, and it distinguishes between information and knowledge management (KM)
Keywords :
administrative data processing; corporate modelling; distributed decision making; fuzzy set theory; operations research; software process improvement; CEMM; adaptive enterprise; calibration; capability assessment; capability maturity model; cognizant enterprise maturity model; cognizant environments; departmental profiler; fuzzy multicriteria group decision-making; industry experience; information management; key maturity areas; knowledge leverage; knowledge management; knowledge utilization; maturity advancement; organizational experience; organizational profiler; people CMM; relevance measures; scoring; software CMM; weighting; Area measurement; Business process re-engineering; Calibration; Computational modeling; Computer architecture; Decision making; Guidelines; Knowledge management; Memory management; Technological innovation;
Journal_Title :
Systems, Man, and Cybernetics, Part C: Applications and Reviews, IEEE Transactions on
DOI :
10.1109/5326.983928