Title :
Adapting to Change: Becoming a Learning Organization as a Relief and Development Agency
Author :
Smith, Susann ; Young, Anna
Author_Institution :
LIFE Center, Univ. of Washington, Seattle, WA, USA
Abstract :
Disaster areas and developing economies put great demands on relief and development personnel to adapt efficiently to fast-changing conditions. We draw on experiences at Mercy Corps and the literature on learning organizations, adaptive expertise, and communities of practice to identify five systemic tensions that need to be balanced when designing effective learning solutions: (1) employees´ desire to learn versus the pressures of the job, (2) investing in strategic learning initiatives versus the need to keep organizational operating costs low, (3) formal learning versus informal learning, (4) maintaining flexibility within a local context versus organization-wide standards that create efficiency and accountability, and (5) people versus technology. We offer examples of possible solutions to the individual and organizational learning challenge in relief and development organizations.
Keywords :
human factors; knowledge management; organisational aspects; Mercy Corps; adaptive expertise; economy development; formal learning; informal learning; job pressure; organization-wide standard; organizational development personnel agency; organizational learning framework; organizational maintenance flexibility; organizational operating cost; relief organization; strategic learning initiative; system thinking; systemic tension; Concrete; Context; Costs; Employment; Globalization; Job design; Personnel; Standards organizations; Adaptive expertise; communities of practice; learning organization; learning strategy; organizational learning; relief and development organization; systemic tension; systems thinking;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.2009.2034240