• DocumentCode
    1362931
  • Title

    Telcordia Technologies: the journey to high maturity

  • Author

    Pitterman, Bill

  • Author_Institution
    Telcordia Technol., Piscataway, NJ, USA
  • Volume
    17
  • Issue
    4
  • fYear
    2000
  • Firstpage
    89
  • Lastpage
    96
  • Abstract
    How does a large, multifaceted company change its culture from one where quality and customer satifaction were an afterthought to one where these elements became the driving force behind its main software development business, achieving both ISO 9001 registration and a CMM Level 5 rating in the process? Telcordia Technologies (software development groups) instituted these institution-wide changes over five years
  • Keywords
    DP industry; ISO standards; software development management; software process improvement; software quality; software standards; CMM Level 5 rating; ISO 9001 registration; Telcordia Technologies; customer satifaction; high maturity; institution-wide changes; multifaceted company; software development business; software development groups; Computer industry; Customer satisfaction; ISO standards; Process control; Programming; Quality management; Software maintenance; Software quality; Software standards; Standards development;
  • fLanguage
    English
  • Journal_Title
    Software, IEEE
  • Publisher
    ieee
  • ISSN
    0740-7459
  • Type

    jour

  • DOI
    10.1109/52.854074
  • Filename
    854074
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1362931