Service operation process optimization research in an outlet of Zhongtong express

For the express outlets, the queuing problem is an unavoidable practical problem. Increasing the number of windows can reduce the waiting time of customers, but also increases the operating costs of express outlets. How to balance between them, determined the optimal number of windows, it is critical to network. This paper made two optimized on the basis of the existing operational processes on the network. First, I optimized the shelves stocked, shortening the service time and increase the average service rate. Secondly, I arranged for different numbers at different times for windows and optimize the number of employees. Finally, I calculate the cost-benefit comparison of before and after optimization. By reasonable optimization to working time, number of windows, shelves arranged number of employees and salaries, while optimizing residential pickup strategy, to intensify propaganda. We can significantly reduce the queuing time and improve customer satisfaction to increase economic efficiency.