Title :
Using AI in knowledge management: knowledge bases and ontologies
Author :
O´Leary, Daniel E.
Author_Institution :
Univ. of Southern California, Los Angeles, CA, USA
Abstract :
This article looks at the use of artificial intelligence in knowledge management systems, focusing on such AI-related technologies as knowledge bases and ontologies. Because these technologies both depend on particular settings, the author discusses knowledge management as practiced at three major professional services firms
Keywords :
knowledge based systems; knowledge engineering; service industries; artificial intelligence; knowledge bases; knowledge management systems; ontologies; professional services; Artificial intelligence; Best practices; Databases; Humans; Intelligent systems; Knowledge management; Ontologies; Proposals; Technology management; Web pages;
Journal_Title :
Intelligent Systems and their Applications, IEEE
DOI :
10.1109/5254.683180
