BPM Model of GQIMP for ISO 9001:2008 Supported by CASE Tools

This paper describes a methodology which combines Goals, Questions, Indicators, Measures and Procedures (GQIMP), aimed at the implementation of ISO9001, to structure the operation of a Service Center, in a context of Business Process Modeling (BPM). The methodology GQIMP was structured based on BPM approach. In this case, the BPM modeling was used to define the scope of Service Centers. The GQIMP methodology is a form of integration that uses a heuristic process of Causal Analysis and Resolution (CAR). In this context, a CAR was used to identify the necessary components to enable BPM Service Centers. The conceived model was systematized by means of a CASE tool which allowed the integration of Quality Management System (QMS) in an integrated way into a ISO 9001:2008 real case. The results through the selection of this strategy presents is lean and concise, for obtaining ISO certification. In this context, this model is driven by process indicators that support a CASE tools instrumentalization.