A Quantitative Evaluation of ERP Systems Quality Model

Author

Alrawashdeh, Thamer A. ; Muhairat, Mohammad I. ; Alqatawneh, Sokyna M.

Author_Institution

Dept. of Comput. Sci., Al-Zaytoohnah Univ. of Jordan, Amman, Jordan

fYear

2014

fDate

7-9 April 2014

Firstpage

46

Lastpage

49

Abstract

The ERP system is a complex and comprehensive software that integrates various enterprise´s functions and resources. Although this system provides the firms many benefits, they still hesitate to adopt it due to high cost and risks. Thus, this study identifies and analysis critical quality characteristics that should be considered to ensure successful development and implementation for the ERP system. The study identifies the new features of ERP systems that differ from other information systems´ features. Then in order to develop ERP system quality model, ISO/IEC 9126 standard has been adapted. Finally, analytic Hierarchy Process (AHP) has been applied to evaluate the quality of the proposed model´s characteristics. The derived quality characteristics could be used to compare ERP systems which help the organizations to implement better system quality.

Keywords

IEC standards; ISO standards; analytic hierarchy process; enterprise resource planning; software quality; AHP; ERP systems quality model; ISO/IEC 9126 standard; analytic hierarchy process; critical quality characteristics analysis; information system feature; quantitative evaluation; Adaptation models; Analytic hierarchy process; Complexity theory; IEC standards; ISO standards; Software quality; Analytic Hierarchy Process (AHP); ERP Systems Quality; ERP Systems Quality Model; ERP systems Quality Characteristics;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Technology: New Generations (ITNG), 2014 11th International Conference on

Conference_Location

Las Vegas, NV

Print_ISBN

978-1-4799-3187-3

Type

conf

DOI

10.1109/ITNG.2014.37

Filename

6822174