Information center management control measures: a survey and comparison

Author

Walls, Joseph ; Turban, Efraim

Author_Institution

Sch. of Bus. Adm., Univ. of Southern California, Los Angeles, CA, USA

Volume

38

Issue

4

fYear

1991

fDate

11/1/1991 12:00:00 AM

Firstpage

336

Lastpage

343

Abstract

The authors report on a survey of information center (IC) management control measures. Data were obtained by interviewing individuals in 20 different organizations using a semistructured questionnaire consisting of over 100 questions. Wherever possible, results of the survey are compared with descriptions and prescriptions found in the literature. Twenty-five generalizations are formulated regarding management control measures currently employed in the context of the IC. Among these are: the most common measures of IC successes are level of usage and user satisfaction; organizations do not usually have formal procedures for evaluating applications developed by either users or IC staff; on average, 61% of IC budget is allocated to personnel, 29% to hardware, and 10% to software; ICs do not usually charge for their services; and return-on-investment is not usually calculated for the IC

Keywords

DP management; administrative data processing; information centres; information center management control; survey; usage level; user satisfaction; Application software; Application specific integrated circuits; Charge measurement; Context-aware services; Current measurement; Financial management; Information management; Personnel; Software development management; Software measurement;

fLanguage

English

Journal_Title

Engineering Management, IEEE Transactions on

Publisher

ieee

ISSN

0018-9391

Type

jour

DOI

10.1109/17.97440

Filename

97440