Title :
Clinical Process Modeling and Performance Measurement in Hospitals
Author :
Gattnar, Eva ; Ekinci, Okan ; Detschew, Vesselin
Author_Institution :
Clinical Competence Center Cardiology, Siemens Healthcare, Erlangen, Germany
Abstract :
Quality of care is nowadays an important element of clinical health care delivery improvement efforts. Process-based quality measures can help, to support the effectiveness and efficiency of clinical care as well as to enhance a continuous performance measurement. Clinical process models can enable process monitoring and quality controlling in health care facilities. We present a clinical reference process model describing the integration of clinical meaningful Key Performance Indicators (KPIs) for acute diseases taking additionally into account the possibilities for automatic extraction of KPIs from clinical information systems and considering the characteristics of the clinical environment, such as flexible workflows and modular process structure during a patient´s stay in hospital.
Keywords :
health care; hospitals; medical information systems; clinical health care delivery improvement efforts; clinical information systems; clinical reference process model; continuous performance measurement; health care facilities; hospitals; key performance indicators; process monitoring; process-based quality measures; quality control; quality of care; Business; Cardiac arrest; Hospitals; Measurement; Process control; clinical process modeling; key performance indicators; process controlling; process monitoring; process performance measurement; process standards;
Conference_Titel :
Enterprise Distributed Object Computing Conference Workshops (EDOCW), 2011 15th IEEE International
Conference_Location :
Helsinki
Print_ISBN :
978-1-4577-0869-5
Electronic_ISBN :
978-0-7695-4426-7
DOI :
10.1109/EDOCW.2011.21
