Fuzzy evaluation in IT supplier selection

Supplier selection is crucial as it involves in-depth research process whereby multiple criteria should be considered. With the rising cost of raw materials and products, the management is forced to make better choices when selecting supplier. This paper proposed a fuzzy evaluation technique by using fuzzy linguistic terms in selecting the best IT supplier based on certain criteria. Fuzzy grade matrices and centroid ranking were utilized in the evaluation process. Result shows that Supplier 1 is the best supplier among the choice of four suppliers. Conclusion suggests the applicability of the proposed method to improve future decision making in supplier selection.