Title :
Customer adaptive communication services
Author :
Jennings, Andrew
Author_Institution :
AOTC, Clayton, Vic., Australia
Abstract :
A direction for the development of future customer adaptive communication services that seeks to deal with the complexity of these services by making them more adaptive to the individual user is presented. User modeling, the process of construction of computational models of users, is described. The promises of customer adaptive services are explored by means of two current research projects: a personal news reader and an audio tutorial for advanced telephony services. Personal information filtering which aims to reduce the volume of electronic form news information by establishing personal interest profiles based on user modeling is also discussed
Keywords :
electronic publishing; telecommunication services; telephony; training; audio tutorial; computational models; customer adaptive communication services; electronic news information; personal information filtering; personal interest profiles; personal news reader; research projects; telephony services; training; user modelling; Bandwidth; Computational modeling; Cranes; Gears; Neural networks; Pressing; Road transportation; Telephony; User interfaces;
Conference_Titel :
TENCON '92. ''Technology Enabling Tomorrow : Computers, Communications and Automation towards the 21st Century.' 1992 IEEE Region 10 International Conference.
Conference_Location :
Melbourne, Vic.
Print_ISBN :
0-7803-0849-2
DOI :
10.1109/TENCON.1992.271843
