DocumentCode
1680933
Title
Notice of Retraction
Research on customer relationship management for small and medium-sized enterprise based on implementation strategies
Author
Min, Li ; Pengwei, Zhang ; Ming, Su ; Liping, Sui
Author_Institution
Economic and management department Henan Institute of Science and Technology Xinxiang, China
fYear
2011
Firstpage
1
Lastpage
4
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper discusses the definition and function of SMES, connotation of customer relationship management connotation. And on this basis, clarifies the positive effect of customer relationship management system for the development of SMES, analyzes the common problems of SMES when they implementing the customer relationship management, and then offer the corresponding solution strategies.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper discusses the definition and function of SMES, connotation of customer relationship management connotation. And on this basis, clarifies the positive effect of customer relationship management system for the development of SMES, analyzes the common problems of SMES when they implementing the customer relationship management, and then offer the corresponding solution strategies.
Keywords
Business process re-engineering; Customer relationship management; Economics; Industries; Marketing and sales; Personnel; customer relationship management; implement; small and medium-sized enterprises;
fLanguage
English
Publisher
ieee
Conference_Titel
E -Business and E -Government (ICEE), 2011 International Conference on
Conference_Location
Shanghai, China
Print_ISBN
978-1-4244-8691-5
Type
conf
DOI
10.1109/ICEBEG.2011.5887150
Filename
5887150
Link To Document