DocumentCode
1756444
Title
Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems
Author
van der Geest, T ; Ramey, J. ; Rosenbaum, S. ; van Velsen, L.
Volume
56
Issue
2
fYear
2013
fDate
41426
Firstpage
92
Lastpage
96
Abstract
For this special section, we have selected three papers that approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These three papers together give us an in-depth and broad introduction to the challenges of designing for the user experience of self-service systems, while providing us with some exemplary solutions.
Keywords
Best practices; Consumer behavior; Design for quality; Human computer interaction; Online services; Sociotechnical systems; Special issues and sections; Usability; User centered design; User interfaces; Best practices; communication effectiveness; consumer behavior; design for quality; human-computer interaction; online services; self-service systems; sociotechnical systems; usability; user experience; user experience design; user interfaces; user research; user-centered design;
fLanguage
English
Journal_Title
Professional Communication, IEEE Transactions on
Publisher
ieee
ISSN
0361-1434
Type
jour
DOI
10.1109/TPC.2013.2258731
Filename
6525145
Link To Document