Title :
Modelling the communication between emergency actors in crisis management
Author :
Saoutal, Amina ; Cahier, Jean-Pierre ; Matta, Nada
Author_Institution :
ICD/Tech-CICO, Univ. de Technol. de Troyes, Troyes, France
Abstract :
Successful crisis management depends on collaboration between different stakeholders and involved organizations, it also relies on making a good decision in a short time. Therefore, it requires that actors communicate and share information on the field to achieve awareness about the event. Due to an ineffective communication in emergency response, awareness and collaboration are impacted, for that we aim to study the activity and the communication in inter-organizational crisis management and extract the various problems that actors encounter in information sharing which prevent them from achieving their goals. We present in this paper our initial result in which we model the dependencies between different actions, information and actors.
Keywords :
emergency management; groupware; information management; organisational aspects; collaboration; emergency actor communication; emergency response; information sharing; interorganizational crisis management; Collaboration; Crisis management; Emergency services; Fires; Information management; Medical services; Organizations; Emergency crisis management; awareness; collaboration; communication; information sharing;
Conference_Titel :
Collaboration Technologies and Systems (CTS), 2014 International Conference on
Conference_Location :
Minneapolis, MN
Print_ISBN :
978-1-4799-5157-4
DOI :
10.1109/CTS.2014.6867622