Title :
Method of evaluation of service providing for users in a infocommunication system
Author :
Sayenko, Vladimir
Author_Institution :
Dept. of Control Inf. Syst., Kharkiv Nat. Univ. of Radioelectron., Kharkiv, Ukraine
Abstract :
A method of evaluation of service providing for users in a infocommunication system is proposed in this paper. The method is based on the layered concept with three layers: physical, logical, information. The method uses the generalized integral evaluation of the user´s environment, which is estimated for a user on a session period.
Keywords :
computer networks; computer networks; generalized integral evaluation; infocommunication system; information; layered concept; logical; physical; service providing evaluation; user environment; Computer networks; Customer relationship management; Estimation; Hardware; Information services; Quality of service; Software; CRM; QoS; computer network; network monitoring;
Conference_Titel :
Infocommunications Science and Technology, 2014 First International Scientific-Practical Conference Problems of
Conference_Location :
Kharkov
Print_ISBN :
978-1-4799-7342-2
DOI :
10.1109/INFOCOMMST.2014.6992284
