Patients in Transition: E-Messages as a Tool for Collaboration between Hospital and Community Healthcare -- A Norwegian Case

To strengthen collaboration between hospitals and community healthcare in Norway, an electronic messaging system was introduced. We argue that technology support for collaboration can be understood in terms of the concepts of collaboration embedded in the technology (workflow, information exchange, and communication). We analyze the e-messaging system from these three perspectives and show that its relative success is a result of how the system supports all three collaboration ideas.