The measurement of humanware readiness in a technology transfer process: Case study in an electrical machinery company

The increasing competition in electric machinery industries makes METALCO, as one producer of electric machinery in Indonesia, has to develop its products in order to be able to win the competition. This product development has forced METALCO to implement a technology transfer process. The success of a technology transfer process mostly depends on the readiness of its humanware, as is is the crucial element of technology transfer. For this purpose METALCO has to identify its humanware readiness. The model was developed using a Delphi Method. The measurement model developed consists of 6 criteria and 19 sub-criteria. The criteria used is based on the generic model of humanware sophistication level of UNESCAP (1989); and the sub-criteria are developed based on the competency model of Spencer & Spencer (1993), Georgia Merit System (2005), and the University of Guelph (2010). Result of the measurement showed that in general the humanware of METALCO´s Electric Machinery Department is in Phase II, with an average readiness score of 3.203. It is also discovered that in the sub-criteria integrity, the humanware have not reached the agreed assessment degree for the second phase of technology transfer. The gap in this sub-criteria is then used as a base in developing a competency enhancement program for humanware in the technology transfer process. The program proposed is a mentoring program based specifically related to job integrity criteria.