Application of group support systems to promote creativity in information systems organizations

The authors describe how group support systems (GSS) can be used to promote creativity in information systems (IS) organizations. A discussion of GSS concepts and tools is presented first. A model of the creative problem solving process in organizations is described. An in-depth discussion of the benefits of using GSS to promote creativity as well as examples of actual and potential application of GSS tools for IS applications follows. Limitations of current GSS, opportunities for the development of future GSS, and research directions for this area are presented. The authors challenge IS researchers and practitioners to investigate and explore the potential of GSS to promote creativity in IS organizations and to share their results