Title :
K2Chat: Uma Ferramenta de Bate-Papo com Suporte ao Registro e Indexação das Sessões
Author :
Ugulino, Wallace ; Goncalves, J.C. ; Nunes, Ricardo R. ; Santoro, Flávia Maria
Author_Institution :
Univ. Fed. do Estado do Rio de Janeiro (UNIRIO), Rio de Janeiro
Abstract :
Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.
Keywords :
electronic messaging; groupware; knowledge management; K2Chat chat tool; communication channel; indexing session; knowledge transfer; organizational memory; textual chat groupware; Collaborative software; Collaborative work; Communication channels; Employment; Internet; Irrigation; Jacobian matrices; Knowledge transfer; Relays; Visualization; Chat; Organizational Memory; Relating Messages; Text Mining;
Conference_Titel :
Sistemas Colaborativos, 2008 Simpósio Brasileiro de
Conference_Location :
Vila Velha, ES
Print_ISBN :
978-0-7695-3500-5
Electronic_ISBN :
978-0-7695-3500-5
DOI :
10.1109/SBSC.2008.12
