DocumentCode
1823398
Title
Entzonet: A social collaborative platform for enterprise
Author
Kongthon, Alisa ; Sangkeettrakarn, Chatchawal
Author_Institution
Speech & Audio Technol. (SPT) Lab., Nat. Electron. & Comput. Technol. Center (NECTEC), Pathumthani, Thailand
fYear
2013
fDate
July 28 2013-Aug. 1 2013
Firstpage
538
Lastpage
541
Abstract
Social networking service such as Facebook has become a popular tool to enhance customer engagement and experiences. Many enterprises are now assessing the potential to adopt this technology to boost productivity, build relationships and strengthen employee engagement. Enterprise social networks are on the rise as they become a corporate tool for sharing ideas and collaborating among employees. In this paper, we propose a system architecture for Entzonet, a social collaborative platform for enterprise. We also address opportunities and challenges provided by this new platform.
Keywords
business data processing; groupware; social networking (online); Entzonet; corporate tool; customer engagement enhancement; customer experience enhancement; enterprise social networks; social collaborative platform; social networking service; system architecture; Collaboration; Facebook; Knowledge management; Market research; Natural language processing; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Technology Management in the IT-Driven Services (PICMET), 2013 Proceedings of PICMET '13:
Conference_Location
San Jose, CA
Type
conf
Filename
6641824
Link To Document