Title :
Efficiency estimation of Call-center´s productivity
Author :
Sherstneva, Alina A.
Author_Institution :
SibSUTIs, Novosibirsk, Russia
Abstract :
Number of algorithms of Call-center functioning is developed on the basis of the analysis of monitoring system productivity. The basic quality indicators are selected. The efficiency rating of functioning algorithms is made on the statistical data. Schedules and tables of calculations are resulted.
Keywords :
call centres; computer telephony integration; productivity; call center productivity; efficiency estimation; quality indicators; statistical data; system productivity; Algorithm design and analysis; Computer crime; Electron devices; Nanoscale devices; Prediction algorithms; Productivity; Qualifications; Algorithm; call; efficiency; system;
Conference_Titel :
Micro/Nanotechnologies and Electron Devices (EDM), 2013 14th International Conference of Young Specialists on
Conference_Location :
Novosibirsk
Print_ISBN :
978-1-4799-0761-8
DOI :
10.1109/EDM.2013.6641947
