Process improvement in distribution for reorganization of a state electricity board

This paper deals with "reorganization of Assam State Electricity Board" by disaggregation of the Assam State Electricity Board into five distinct corporations (generation, transmission and three distribution companies) to support government of Assam in restructuring it and in developing strategies for new companies to operate in an efficient and commercial manner so that the sector can become financially viable. As the reforms progresses the companies may need process improvements, which requires benchmarking the current processes with the best in industry and implementation of those process improvements. The task is to identify the key performance indicators (KPIs) for each of these processes, to establish targets and to link them to overall financial performance of new companies. The objective is that the new companies are able to deliver the strategy in the changed environment