How to measure “soft” things?

Constant growth of business needs forces companies spare no effort on various regulations both inside and outside the company to minimize all the risks that are present on the long way of a product from being just an idea to becoming a final product delivered to customers. A huge set of processes has already been designed to ensure successful flow of a development. In particular, development of software is being regulated via processes as well. This paper is to outline specifics of time tracking process´s design, implementation and application for non-development departments, such as System Configuration Management (SCM), Quality Assurance (QA) and Operations (OPS) in CQG, a company that provides financial software solutions for over 30 years.