On user perception of web login — A study on QoE in the context of security

As there is a lack of such studies, this paper investigates user perception (Quality of Experience, QoE) of the response times (Quality of Service, QoS) of a web authentication procedure, in particular a login to a community web page. Comparing the results to well-known user perception of web performance, we show that the users perceive logins in a similar way as standard web pages, which means that similar limits on user patience apply. The derived QoE-QoS relationship, an exponential function, serves then as the basis for assessing the performance of authentication algorithms in the domain of user acceptability.