Title :
Enhancement of quality management and knowledge management initiatives by using novel process systems frameworks
Author :
Kuo, Tung Sheng ; Lan, Chun Hsiung ; Chen, ShuHui ; Lin, Shih Hsien
Author_Institution :
Dept. of Bus. Adm., Nanhua Univ., Chiayi, Taiwan
Abstract :
This study first develops reviews goals associated with quality management system efficiency, and analyzes the steps involved in knowledge management. The study then examines how process management impacts information searching, service quality, and brand loyalty. In the last section, this study proposes that effectively promoting a quality management system requires managers to grade service quality levels, and increase information openness.
Keywords :
knowledge management; quality management; brand loyalty; information searching; knowledge management; process systems frameworks; quality management system; service quality; Databases; Hospitals; Knowledge based systems; Knowledge management; Public healthcare; Quality management; Process management; knowledge management; quality management system; service quality;
Conference_Titel :
Electrical and Control Engineering (ICECE), 2011 International Conference on
Conference_Location :
Yichang
Print_ISBN :
978-1-4244-8162-0
DOI :
10.1109/ICECENG.2011.6057159
