DocumentCode
1975303
Title
Enhancement of quality management and knowledge management initiatives by using novel process systems frameworks
Author
Kuo, Tung Sheng ; Lan, Chun Hsiung ; Chen, ShuHui ; Lin, Shih Hsien
Author_Institution
Dept. of Bus. Adm., Nanhua Univ., Chiayi, Taiwan
fYear
2011
fDate
16-18 Sept. 2011
Firstpage
5891
Lastpage
5894
Abstract
This study first develops reviews goals associated with quality management system efficiency, and analyzes the steps involved in knowledge management. The study then examines how process management impacts information searching, service quality, and brand loyalty. In the last section, this study proposes that effectively promoting a quality management system requires managers to grade service quality levels, and increase information openness.
Keywords
knowledge management; quality management; brand loyalty; information searching; knowledge management; process systems frameworks; quality management system; service quality; Databases; Hospitals; Knowledge based systems; Knowledge management; Public healthcare; Quality management; Process management; knowledge management; quality management system; service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Electrical and Control Engineering (ICECE), 2011 International Conference on
Conference_Location
Yichang
Print_ISBN
978-1-4244-8162-0
Type
conf
DOI
10.1109/ICECENG.2011.6057159
Filename
6057159
Link To Document