Title :
A natural language interface for expert system help desks
Author_Institution :
IBM Corp., Bethesda, MD, USA
Abstract :
The author addresses how a natural language interface might be written entirely within IBM´s Expert System Environment Shell (ESE). The interface is designed around the help desk application, a diagnostic knowledge base. The implementation uses techniques called FASTPATH, INHERIT, and CHGPATH
Keywords :
expert systems; natural languages; technical support services; CHGPATH; Expert System Environment Shell; FASTPATH; IBM´s; INHERIT; diagnostic knowledge base; help desk application; natural language interface; Bars; Delay effects; Delay systems; Diagnostic expert systems; Expert systems; Mice; Natural languages; Navigation; Pressing; User interfaces;
Conference_Titel :
Managing Expert System Programs and Projects, 1990. Proceedings., IEEE Conference on
Conference_Location :
Bethesda, MD
Print_ISBN :
0-8186-2059-5
DOI :
10.1109/MESPP.1990.122710
