Title :
Research on sentiment analysis technology and polarity computation of sentiment words
Author :
Wang, Min ; Shi, Hanxiao
Author_Institution :
Sch. of Comput. Sci. & Inf. Eng., Zhejiang Gongshang Univ., Hangzhou, China
Abstract :
With the rapid development of E-Commerce, customer reviews on a product grows rapidly. This makes it difficult for a potential customer to make an informed decision on purchasing the product, as well as for the manufacturer of the product to keep track and to manage customer opinions. All these works strongly depend on polarity analysis of sentiment words. This paper proposes a novel approach to realize polarity analysis of new words, in addition implement quantitative computation of sentiment words and automatic expansion of polarity lexicon. Experimental results show the feasibility and effectiveness of our approach.
Keywords :
customer satisfaction; electronic commerce; customer reviews; e-commerce; polarity computation; sentiment analysis technology; sentiment words; Semantics; Syntactics; Opinion mining; Polarity computation; Sentiment analysis; Sentiment words;
Conference_Titel :
Progress in Informatics and Computing (PIC), 2010 IEEE International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-6788-4
DOI :
10.1109/PIC.2010.5687438