Title :
A study on the method of satisfaction measurement based on emotion space
Author :
Tian, Xiaona ; Hou, Wenjun ; Yuan, Kewei
Author_Institution :
Sch. of Autom., Beijing Univ. of Posts & Telecoms, Beijing, China
Abstract :
User satisfaction, as an important indicator in usability testing, directly reflects users¿ acceptance of the product and to be the most concerned issue in many enterprises and usability departments. Finding out the shortages of satisfaction measurement in current usability testing, this paper took the basic operation processes in the user experience as the staring point, and analyzed the mapping relationship between the users¿ actions and emotions based on the theory of the emotion space. Considering the impact of the differences in human personality, this paper mapped the user experience difficult measured to a standard user emotion space model PAD, combined with the theories of emotion generation and affective computing, to get the method of user satisfaction measurement and finally to gain the process of user emotion changes in usability testing.
Keywords :
emotion recognition; human factors; PAD model; affective computing; emotion generation; human personality; usability testing; user emotion space model; user experience; user satisfaction measurement; Atherosclerosis; Current measurement; Extraterrestrial measurements; Gain measurement; Humans; ISO standards; Measurement standards; Telecommunications; Testing; Usability; Affective Computing; PAD model; Satisfaction; Usability Testing; User behavior;
Conference_Titel :
Computer-Aided Industrial Design and Conceptual Design, 2008. CAID/CD 2008. 9th International Conference on
Conference_Location :
Kunming
Print_ISBN :
978-1-4244-3290-5
Electronic_ISBN :
978-1-4244-3291-2
DOI :
10.1109/CAIDCD.2008.4730515