• DocumentCode
    2088409
  • Title

    The Conceptual Model of the Service Supply Chain Research Based on Business Processes

  • Author

    Zhang, Rongyao ; Chen, Rongqiu ; Zhang, Yin

  • Author_Institution
    Sch. of Manage., Huazhong Univ. of Sci. & Technol., Wuhan, China
  • fYear
    2009
  • fDate
    20-22 Sept. 2009
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    As the economy evolves from manufacturing to services, it is important to understand whether the lessons learned in the manufacturing sector can be directly extrapolated to service supply chains. The majority of existing supply chain research focuses exclusively on the manufacturing sector. This article compares the effect of traditional manufacturing sectors. The results highlight similarities and differences between the sectors-demonstrating that effective supply chain strategies in one sector may not be appropriate in the other sector. Based on the service supply chain and manufacturing supply chain compared to a service modular concept, and build a conceptual model of service supply chain.
  • Keywords
    customer services; manufacturing industries; service industries; supply chain management; business processes; manufacturing sector; manufacturing supply chain; service supply chain; supply chain strategies; Business; Communication industry; Customer service; Electronic mail; Manufacturing industries; Manufacturing processes; Supply chain management; Supply chains; Technology management; Virtual manufacturing;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science, 2009. MASS '09. International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-4638-4
  • Electronic_ISBN
    978-1-4244-4639-1
  • Type

    conf

  • DOI
    10.1109/ICMSS.2009.5301600
  • Filename
    5301600