DocumentCode
2088409
Title
The Conceptual Model of the Service Supply Chain Research Based on Business Processes
Author
Zhang, Rongyao ; Chen, Rongqiu ; Zhang, Yin
Author_Institution
Sch. of Manage., Huazhong Univ. of Sci. & Technol., Wuhan, China
fYear
2009
fDate
20-22 Sept. 2009
Firstpage
1
Lastpage
4
Abstract
As the economy evolves from manufacturing to services, it is important to understand whether the lessons learned in the manufacturing sector can be directly extrapolated to service supply chains. The majority of existing supply chain research focuses exclusively on the manufacturing sector. This article compares the effect of traditional manufacturing sectors. The results highlight similarities and differences between the sectors-demonstrating that effective supply chain strategies in one sector may not be appropriate in the other sector. Based on the service supply chain and manufacturing supply chain compared to a service modular concept, and build a conceptual model of service supply chain.
Keywords
customer services; manufacturing industries; service industries; supply chain management; business processes; manufacturing sector; manufacturing supply chain; service supply chain; supply chain strategies; Business; Communication industry; Customer service; Electronic mail; Manufacturing industries; Manufacturing processes; Supply chain management; Supply chains; Technology management; Virtual manufacturing;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science, 2009. MASS '09. International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-4638-4
Electronic_ISBN
978-1-4244-4639-1
Type
conf
DOI
10.1109/ICMSS.2009.5301600
Filename
5301600
Link To Document